Refunds

30 days, no reason needed, no conditions to satisfy first.

The policy

If GhostPane is not what you wanted, email support@ghostpane.com within 30 days of your purchase and you will be refunded in full. You do not have to explain why, and nothing needs to have gone wrong. A sentence is enough.

The payment was taken by Polar as merchant of record, so the refund is issued through them and arrives by the route it left — usually within a few working days, depending on your bank rather than on us. Tax charged on the purchase is refunded with it.

Why the offer is this simple

Because with this product you find out early. GhostPane installs into your own Cloudflare account in a couple of minutes and starts measuring immediately — so whether it does what you need is a question answered on the first afternoon, not after a quarter of integration work. A long window costs us very little and removes the only real risk in buying from a small vendor you have not dealt with before.

If something is merely broken rather than wrong for you, write anyway before asking for the money back. Setup support is included with every paid tier and most "this is not working" messages turn out to be one Cloudflare permission or one snippet in the wrong place.

Your statutory rights

If you bought as a consumer in the EU or UK you have a right to withdraw from a distance purchase within 14 days. The 30-day policy above is offered on top of that right and does not replace it; where the two differ, whichever is better for you applies. Nothing here removes any protection the law where you live gives you.

The details, so there are no surprises

• The free tier has nothing to refund. It costs nothing, never expires, and is the recommended way to decide before paying — if you are unsure, install that first.
• A refund ends the licence. Because your installation runs in your own account and never checks anything with us, nothing switches itself off: removing the deployment is something you do, and by asking for the refund you agree to.
• Your data is yours either way. Export any range as CSV, or query the database directly, before you remove anything. There is no export request to file and no window in which to do it.
• Cloudflare's charges are not ours to refund. If your traffic needed their paid Workers plan, that is billed by them, and we never received it.
• Repeat purchases. Buying the same tier again after a refund, to get a second 30-day window, is the one case where we will say no.

How to ask

Email support@ghostpane.com from the address you bought with, or mention the address you used. That is the whole process — there is no form, no questionnaire, and nobody will try to talk you out of it.